Frequently Asked Questions

We offer a wide range of sizes tailored to accommodate various dress styles, cuts, and fabrics. Our goal is to ensure that every customer finds the perfect fit, enhancing both comfort and style. To assist you in making the best selection, we provide two valuable tools: our Size Chart and the Calculate My Size option.

SIZE CHART

Our comprehensive Size Chart is conveniently available on every product page. This chart provides detailed information on body measurements corresponding to each size, helping you determine which size will fit you best. By selecting the size you’re interested in, you can see exactly what measurements it suits, ensuring a more accurate and confident choice.

CALCULATE MY SIZE

For an even more personalised approach, we offer the Calculate My Size option. This feature is also available on each item's page and uses your personal measurements to recommend the most suitable size. The tool calculates the ideal size by inputting your specific measurements, taking the guesswork out of finding the perfect fit. This ensures that the gown you choose will not only look great but also feel comfortable and tailored to your body.

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At https://amalthrea.com/, we strive to deliver to every destination. Here’s what you need to know about our shipping process:

  • Global Reach: We aim to ship to as many locations as possible. Whether you're ordering locally or internationally, we work hard to ensure your order reaches you.
  • Shipping Restrictions: If there are any shipping restrictions for your address, they will be clearly displayed during the checkout process. This way, you’ll know upfront if there are any limitations on where we can deliver.

We are committed to providing a seamless shopping experience and ensuring your order arrives at your doorstep, no matter where you are. If you have any questions or concerns about shipping to your location, please contact our customer support team at customercare@amalthrea.com 
for assistance.

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Items purchased
through amalthrea.com can be returned within 30 days of delivery. Returns received after this period will not be eligible for a refund or credit. Please allow up to 10 days from the arrival of your return at our facility for inspection and processing. You will be notified via email once your return has been processed.

To qualify for a refund, items must be new, unworn, with tags attached, and in their original packaging. No makeup, alterations, stains, or signs of wear are allowed.

Remember: shipping, duties, and taxes are non-refundable. Additionally, if a buyer declines to accept a parcel, the costs of return shipping and duties will be the buyer's responsibility.

To initiate a return, please email us the order number to email: customercare@amalthrea.com  Do not return any items without obtaining return authorisation. Only authorised returns will be refunded.

Return, exchange, and refund requests are processed only on business days. We do not handle return-related requests on weekends, but we will address them promptly on Monday. We reserve the right to cancel orders if we detect unusual or excessive return activity

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PROCESSING YOUR REFUND

Once we have processed the return of your items, we will issue your refund.

REFUND DETAILS

  • Payment Method: The refund will be issued using the same payment method you used for the original purchase.
  • Processing Time: If you returned your items via a carrier, we will process the return within 24-48 hours of receiving it at our facilities.
  • Confirmation Email: After processing the return, you will receive a confirmation email from us.

REFUND TIMELINE

  • Refund Receipt: You can expect to receive the refund within 14 days, depending on your bank's processing time.
  • Contact Us: If you have not received your refund within 14 days, please get in touch with our team at  customercare@amalthrea.com.

ADDITIONAL INFORMATION

For more details, please refer to our Return Policy on the website.

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All our articles undergo rigorous quality control to ensure they reach you in the best possible condition. However, if you receive a faulty item in your order or notice a defect after use, please get in touch with us via customercare@amalthrea.com for assistance.

CARE & STORAGE

Our dresses are crafted from delicate fabrics and require gentle care. Please note that we do not offer a warranty for our dresses.

We kindly ask that you follow the specific care instructions provided with each dress to preserve its colour and appearance. These instructions can also be found on the product page under Product details > Care & Storage.

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