Here are the details of the purchase process on our website—it's very easy!

  • You can make an online purchase at amalthrea.com as a registered user or a guest. For guest purchases, we will request the necessary information to complete your order.

  • Add the items you want to your basket, select your delivery location, and complete the payment. You have the option to save your payment details for faster checkout on future purchases.

  • Ensure the shipping and billing addresses are within the same market/region.

  • After completing your purchase, you will receive a confirmation email with all the order details.

  • You can track your order  directly on our website. If you made a guest purchase, use the link provided in any of the emails we send you about your order.

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You can track your order in your account's Orders section. If you are not registered, you can access this information by opening any of our emails about your order.

These are the stages your order will go through:

  • Confirmed: your order has been placed successfully.
  • Being processed / Unfulfilled: we’ve received your order details and are working on it.
  • Fulfilled: your order has already left our premises.
  • On the way: your order is on its way and will be delivered soon.
  • Delivered: your order has been delivered.

Remember: you will receive updates on the status of your order by email.

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If you have placed your order and wish to modify it, here are the answers to some common questions.

CAN YOU CANCEL YOUR ORDER?

You can cancel your purchase as long as the order status allows it. Cancellation is possible until the order is dispatched. Please contact our customer support team at customercare@amalthrea.com to request a cancellation.

CAN YOU CHANGE THE DELIVERY ADDRESS OF YOUR ORDER?

You can change the delivery address as long as the order status allows. Contact our customer support team at customercare@amalthrea.com to make the change. Once the order is dispatched, changing the delivery address is no longer possible.

CAN YOU CHANGE THE ITEMS IN YOUR ORDER?

Once your purchase is complete, you cannot delete or change items. If needed, you can request an order cancellation, and our customer support team will assist you in creating a new order. Alternatively, you can manage a return or an exchange after receiving your order.

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At amalthrea.com, we are committed to ensuring you receive your items on time and in perfect condition. However, if you encounter any issues with your purchase, we are here to help.

  • Timely Delivery: We strive to deliver your order promptly, ensuring it arrives within the estimated delivery time.

  • Quality Assurance: We take great care to ensure your items are shipped in original, pristine condition. Your satisfaction with our products is our top priority.

  • Handling Issues: If you experience problems with your order, such as damaged items, incorrect products, or delays, please contact our customer support team. We will review your case promptly and work to resolve the issue to your satisfaction.

If you have any specific incidents or concerns, please email us at  customercare@amalthrea.com, and we will assist you in resolving the matter efficiently.

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